Changing management
Changing condominium management without the hassle
Requests with no answer, accounts nobody understands, works that never get going? Changing management is the owners' right. We explain how and handle the hard part.
Step by step
Six steps to change management
- 1
Ask for proposals
Compare at least three. Check what's included, what's charged separately and how owners get to see the accounts. We'll send ours with everything itemised.
- 2
Check the current contract
Look up when the current administrator's term ends and the notice period in their contract, to avoid penalties.
- 3
Call the owners' meeting
The change is decided at an owners' meeting, by majority. If the current administrator won't call it, owners representing at least 25% of the building's value can do so (Article 1431 of the Civil Code). We help prepare the notice and the agenda.
- 4
Elect the new management
The minutes record the dismissal of the previous administrator and the election of the new one, and authorise the change of who has access to the bank account.
- 5
Handover
We ask the outgoing administrator for the documents and the accounts, and handle the change with the bank and the suppliers.
- 6
Getting started
We activate the portal for every owner, carry out a technical survey of the building and present the plan for the first year.
Handover
What the previous administrator must hand over
This is where many changes get stuck. We make the formal request, check everything and tell you what's missing.
Keep a copy of the minutes that elected the new management: it’s the document the bank and the suppliers ask for.
- Constitutive title and condominium rules
- Minutes book and minutes of past meetings
- Budgets and accounts for recent years
- Bank statements and the balance of the common reserve fund
- List of owners, permillages and contacts
- Statement of what each unit owes
- Contracts in force: lifts, cleaning, insurance, maintenance
- Insurance policy and open claims
- Court cases and collections in progress
- Keys, remotes and codes for the common areas
How to compare proposals
Before you choose, ask
- What's included in the price and what's charged separately (extraordinary meetings, debt collection, works)?
- Can the owners see the accounts and documents without having to ask?
- Who is the building's manager and how do you reach them?
- How are repair requests logged and followed up?
- How are suppliers chosen and how many quotes are presented?
- Is there a written contract, with a term and clear exit conditions?
Frequently asked questions
Questions about changing
Can we change in the middle of the contract?
It depends on the contract. The owners' meeting can dismiss the administrator (Article 1435 of the Civil Code), but the service contract may provide for a notice period or compensation. It's worth reading it before calling the meeting.
What if the previous administrator won't hand over the documents?
The outgoing administrator must render accounts and hand over the condominium's records. If they don't, we send a formal request and, if necessary, the condominium can go to court.
Do the owners have to do anything?
Only vote at the meeting. After that, each owner receives access to the portal and the new payment details.
How long does the change take?
It depends on the date of the meeting and how cooperative the previous administrator is. Once the records are handed over, the transition is quick and the condominium is never left without management in the meantime.
Ready to change?
Send us the building's details. We'll reply with a proposal and, if you'd like, a draft notice for the owners' meeting.